FAQ

Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact support at support@campcrest.co.uk.

Once an order is placed, we start processing it immediately. If you need changes, contact us as soon as possible. We will do our best to assist, but modifications are not always guaranteed.

Payment failures may occur due to incorrect details, insufficient funds, or bank security settings. Try another payment method or contact your bank.

Order handling time is 1–3 business days. Transit time is 4–7 business days. Total delivery time is 5–10 business days.

We ship all orders within the United Kingdom for free.

Yes. Once your order has been shipped, you will receive a tracking number via email.

If your order hasn’t arrived within the estimated time, contact support at support@campcrest.co.uk for assistance.

We offer a 30-day return policy. If you're not satisfied with your purchase, Items can be returned within 30 days of delivery.

If you receive a damaged or defective item, please contact us immediately at support@campcrest.co.uk with details and photos of the issue. We will work to resolve the problem promptly.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

No, you can checkout as a guest.

You can reach our support team via email at support@campcrest.co.uk or through our Contact Us page. We aim to respond within 24 hours.